Terms of Service
Last updated: January 2024
1. Acceptance of Terms
By accessing and using the Refined Travel Estates website and services, you accept and agree to be bound by the terms and provision of this agreement.
2. Services
Refined Travel Estates provides luxury vacation rental booking services and real estate investment consultation. All bookings are subject to availability and property owner approval.
3. Booking and Payment
All bookings require a deposit and are subject to our cancellation policy. Full payment terms will be provided upon booking confirmation. Prices are subject to change without notice.
4. User Responsibilities
Users are responsible for providing accurate information, complying with property rules, and treating properties with respect. Any damages may result in additional charges.
5. Limitation of Liability
Refined Travel Estates acts as an intermediary between guests and property owners. We are not liable for any direct, indirect, or consequential damages arising from property stays or investment decisions.
6. Governing Law
These terms are governed by the laws of the jurisdiction in which Refined Travel Estates operates.
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Privacy Policy
Last updated: January 2024
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, make a booking, or contact us. This includes your name, email address, phone number, and payment information.
2. How We Use Your Information
We use your information to:
- Process bookings and provide our services
- Communicate with you about your bookings
- Send marketing communications (with your consent)
- Improve our services and website
- Comply with legal obligations
3. Information Sharing
We may share your information with property owners for booking purposes, service providers who assist us, and as required by law. We do not sell your personal information to third parties.
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
5. Your Rights (GDPR)
If you are in the EU, you have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your data
- Object to processing
- Data portability
- Withdraw consent
6. Contact Us
For privacy-related questions, please contact our Data Protection Officer at [email protected]
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Cookie Policy
Last updated: January 2024
1. What Are Cookies
Cookies are small text files that are placed on your computer or mobile device when you visit our website. They help us provide you with a better experience by remembering your preferences and improving our services.
2. Types of Cookies We Use
Essential Cookies: These are necessary for the website to function properly and cannot be disabled.
Analytics Cookies: These help us understand how visitors interact with our website by collecting anonymous information.
Marketing Cookies: These are used to track visitors across websites to display relevant advertisements.
3. Managing Cookies
You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed.
4. Third-Party Cookies
We may use third-party services like Google Analytics that place cookies on your device. These services have their own privacy policies.
5. Consent
By continuing to use our website, you consent to our use of cookies as described in this policy. You can withdraw your consent at any time by adjusting your browser settings.
6. Updates to This Policy
We may update this Cookie Policy from time to time. We will notify you of any changes by posting the new policy on this page.
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